Privacy Policy

1. About This Policy

Secure 1st Title & Deed™ ("Secure 1st Title & Deed™," "we," "our," or "us") provides homeowner education, property-readiness resources, proprietary digital products, Secure 1st Access Code™ verification, Secure 1st Portal™ tools, RecordReady™ resources, Secure 1st Live Monitoring™ and selected physical keepsakes.

This policy applies to information we collect through our website, forms, purchases, customer-support interactions, verification tools and service enrollment.

2. Information We May Collect

Depending on how you interact with Secure 1st Title & Deed™, we may collect:

• Contact information such as your name and email address.
• Billing, purchase and transaction information associated with your order.
• Shipping information when a physical product or keepsake is ordered.
• Information you submit for Access Code verification, such as an Access Code, last name and ZIP code.
• Information related to Secure 1st Live Monitoring™ enrollment and status.
• Customer-support messages and other information you choose to provide to us.
• Basic technical and security information generated when you use our website or verification tools, such as timestamps, request logs, browser/device information or similar operational data.

3. How We Use Information

• Process purchases and provide products or services you request.
• Deliver digital materials and customer-access information.
• Verify Secure 1st Access Code™ information and return relevant verification or monitoring status.
• Administer Secure 1st Live Monitoring™ enrollment, renewal, notices and customer support.
• Personalize and fulfill physical keepsake orders when applicable.
• Send transactional or service-related communications.
• Respond to customer questions and support requests.
• Protect our systems, investigate misuse, maintain security logs and improve website reliability.
• Comply with applicable legal obligations.

4. Payments & Service Providers

We may use third-party service providers to support payment processing, website hosting, email delivery, data storage, automation, shipping or other business operations. Those providers may process information as needed to perform services for us.

Payment-card information is generally processed by the payment provider used at checkout. Secure 1st Title & Deed™ does not need to receive or store your full payment-card number simply for you to complete a purchase through a hosted payment checkout.

5. Information Sharing

We do not sell personal information. We may share information with service providers that support our business operations, when you direct or authorize us to do so, or when disclosure is reasonably necessary to comply with law, protect rights and security, investigate misuse, or respond to lawful requests.

6. Email Communications

We may send essential transactional and service-related communications such as order confirmations, delivery notices, verification messages, monitoring notices, renewal communications or support responses. Promotional or marketing communications, when used, are separate from essential service communications.

7. Access Codes, Verification & Security

Secure 1st Access Code™ information is intended for private use by the customer and any person the customer intentionally authorizes. Customers are responsible for keeping their Access Code and downloaded materials secure.

Verification tools may apply security controls such as rate limits, temporary lockouts, logging or other safeguards designed to reduce misuse. Verification within the Secure 1st system does not establish legal ownership, title status or government identity.

8. Data Retention

We may retain information for as long as reasonably necessary to provide requested services, maintain business and security records, comply with legal or accounting obligations, support customer service, or protect our systems and rights. Different categories of information may be retained for different periods.

9. Data Security

We use administrative, technical and organizational safeguards intended to protect information under our control. No website, transmission method or storage system can be guaranteed to be completely secure, so customers should also use reasonable care when storing Access Codes, downloads and other private materials.

10. Children's Privacy

Secure 1st Title & Deed™ products and services are intended for adults and are not directed to children under 18.

11. Your Choices

You may contact us regarding privacy questions, corrections to customer information, or concerns about information associated with your Secure 1st relationship. Requests may be subject to identity verification and applicable legal requirements.

12. Updates to This Policy

We may update this Privacy Policy as our products, services, technology or legal obligations change. The current version will be posted on this page with an updated "Last Updated" date.

13. Contact

For privacy questions or concerns, contact secure1sttitleanddeed@gmail.com.